PRIVACY POLICY
YOUR PRIVACY MATTERS TO US
1. Introduction
At Melon Spot, we prioritize the security and confidentiality of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you interact with our website, email, and SMS services. We are committed to complying with all relevant data protection laws, including 10DLC TCR compliance for users in the US and Canada.
2. Information We Collect
- Personal Information: When you engage with our services, request support, or subscribe to updates, we may collect details such as your name, email address, phone number, and other relevant contact details.
- Usage Data: We may gather technical data such as IP addresses, browser type, device details, and browsing activity to enhance your experience and improve our services.
3. How We Use Your Information
- Communication: Your details help us send you important service notifications, promotions, and updates via email and SMS, based on your preferences.
- Service Optimization: We use collected data to improve customer support, streamline service delivery, and personalize user experience.
- Analytics & Enhancements: We analyze usage trends to refine our website, services, and communication strategies for better engagement.
- Legal Compliance: We process information in accordance with applicable legal and regulatory requirements, including 10DLC TCR standards.
4. Sharing Your Information
- With Service Providers: We may share necessary information with third-party vendors assisting in service delivery, all bound by confidentiality agreements.
- Legal Obligations: If required by law or to protect our business interests, we may disclose certain information in compliance with legal proceedings.
Software & Intellectual Property
Any software made available for download via this website remains the intellectual property of Melon Spot or its licensors. Use of such software is subject to its respective license agreement. Similarly, all products or services purchased from Melon Spot are governed by their individual terms and agreements.
5. Opt-In and Opt-Out Choices
- Opt-In: By providing your contact information and subscribing, you agree to receive emails and SMS communications, including promotions and service-related messages.
- Opt-Out: You can unsubscribe at any time by clicking the “unsubscribe” link in emails or replying “STOP” to SMS messages.
6. Data Security Measures
We employ strict security protocols, including encryption, secure servers, and regular audits, to safeguard your personal data from unauthorized access or misuse.
7. Data Retention Policy
We retain your information only as long as necessary for service provision and legal compliance. Some data may be stored longer if required by applicable laws.
8. Your Rights & Control Over Your Data
You have the right to access, update, or delete your personal data. Additionally, you may request limitations on how we process your information, subject to legal constraints. For inquiries, contact us at [email protected].
9. Policy Updates
Melon Spot reserves the right to modify this Privacy Policy as needed. Any updates will be posted on our website, and we encourage regular reviews to stay informed.
10. Protection of Consumer Data
We do not sell or share your personal data with unauthorized third parties. The information you provide is used strictly for service improvements while adhering to PCI compliance and security standards.
Melon Spot representatives are not authorized to collect sensitive financial details such as credit card information. Customers should refrain from sharing such data with our staff. Any voluntary disclosure of confidential information is at the user’s own risk, and Melon Spot assumes no liability for misuse.
To ensure seamless service, projects may be managed by our global teams, all of whom operate under strict confidentiality agreements (NDAs) to protect your data.
11. Use of Pseudonyms
To maintain consistency in customer interactions, we may assign pseudonyms to account managers. This ensures continuity even if service representatives change and enhances communication clarity.
12. Contact Us
For any concerns or questions regarding this Privacy Policy, reach out to us at:
[email protected]
+123-456-7890
